Construction is underway on Komatsu’s new distribution centre in Wacol, Queensland, which aims to improve parts and components availability and reduce order turnaround times.
The distribution centre, which will also include elements of Komatsu’s Brisbane parts and components Reman operation, will consolidate four existing distribution and storage centres into a single facility.
The 3.8 hectare-site is adjacent to Komatsu’s existing Queensland head office, service, training and customer support facility. The new distribution centre will cover nearly 17,000 square metres, with an order picking storage area of just under 14,500 square metres, and an extra-large parts components storage area of over 2000 square metres.
Komatsu General Manager, Supply Chain Russell Hodson said the key driver of the new facility is to improve customer satisfaction across its Queensland, New Zealand and New Caledonia operations.
“Customers in these regions – which includes large mining customers – are currently serviced from our various Brisbane facilities, and by consolidating them into a single operation, we anticipate a marked improvement in customer satisfaction,” Hodson said.
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“The new facility will also be much safer for Komatsu employees and service providers, making use of the latest warehousing technology and systems, including anti-collision systems and full worker/machine separation throughout.
“In addition, we’ll see improvements in quality by bringing storage of all parts and components under cover, while a one-part/one-location approach will eliminate the chances of binning and picking errors – further contributing to improved customer satisfaction.”
Komatsu aims to improve efficiency and cost benefits through consolidation to a single facility, maximised space utilisation, and lower transport costs.
“We’re also going to in-source our warehousing operations so all staff will be Komatsu employees, which will better enable us to continue our ongoing program of continuous improvement,” Hodson said.
“At this new facility, we’ll employing 50 new people into Komatsu; we see this as a great opportunity to build a fantastic team that can deliver extraordinary results for our customers in a new and exciting facility.”
Hodson said the development of this new facility was part of Komatsu’s broader East Coast supply chain strategy.
“This strategy aims to improve the flow of our goods and information to our customers.
“And there’s much more to come as we strive to continuously improve our operations for the benefit of our customers,” he said.