Komatsu has signed a multi-year agreement to import over a million kilograms of machinery parts each year into Australia and New Zealand.
The company has signed a deal with DHL Express and DHL Global Forwarding, two divisions of the DHL Group.
DHL will provide end-to-end air freight imports for Komatsu, primarily from the United States and Japan, to Komatsu’s distribution centres in Sydney, Brisbane and Perth.
DHL will also manage Komatsu’s entire customs brokerage process to optimise the company’s global supply chain.
Komatsu Australia CEO and Managing Director, Sean Taylor, said logistics is a key component to deliver a first-rate customer experience.
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“Annually, we transact in excess of 1.5 million stock keeping units line sales in Australia,” Taylor said.
“Often, exceptional customer service comes down to having products and parts precisely available when our customers need them.”
DHL Express Oceania CEO and Senior Vice President, Gary Edstein, said the company was proud to have supported Komatsu with time definite international express services for more than a decade.
“Komatsu’s customers have come to expect minimal downtime from operating their equipment, and DHL Express’ global network plays an important role in ensuring critical parts and documentation get to them on time, wherever they are,” Edstein said.
DHL Global Forwarding Australia Country Manager, George Lawson, said the scale of Komatsu’s after-market business and focus on customer service often translate to logistical challenges.
“Equally, the freight involved is incredibly varied ranging from O-Rings weighing a few grams to larger single components like shovel buckets,” Lawson said.
“All these make an efficient global logistics network crucial to manage freight consolidation from international destinations, optimise logistics costs and ensure timely deliveries.”