MHE-Demag have recently launched a new maintenance concept — individually tailoring maintenance packages to specific equipment.
MHE-Demag engineers, manufactures and maintains a range of industrial cranes, hoists and warehousing equipment, aerial work platforms, maintenance units for safe working at heights, compact construction equipment and automated car parking systems.
At a launch event in Hobart, MHE-Demag’s Division Manager of Service Mark Beckwith said the new concept avoids the inertia inherent in traditional transactional models.
“We are placing the onus of what to do, when to do it and how to do it firmly in our own hands, while at the same time making us operationally and financially accountable for the result,” Beckwith said.
“Crucially, we are compensated based only on the performance of our customers’ equipment — the only metric that matters.”
In commonly used maintenance agreements, a client subscribes to a certain service scope and interval that covers all equipment, compensating the service provider on a transactional basis.
According to Beckwith, under this model the customer bears all the risk and there is no back up plan if equipment fails.
“With Engineered Service, MHE-Demag banked on their decades of market leading know-how in material handling maintenance to prepare a custom-fit, individual maintenance plans for each piece of equipment,” Beckwith said.
“This approach of service planning on an individual equipment basis ensures that the criticality of every machine is considered, and eradicates over or under servicing.”
Beckwith said the new concept ensures each machine receives the service volume required to ensure its uptime is at maximum.
“In this way, the risk is shared equally, as MHE-Demag will be rewarded on agreed key performance indicators and not on the number of service visits.”