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Komatsu delivers all-in-one fleet management solution

Komatsu delivers all-in-one fleet management solution

June of 2023 marked the highly anticipated debut of Komatsu’s myFleet, a comprehensive solution that consolidates customer machine data into a single platform, streamlining heavy equipment fleet management and removing the hassle of navigating multiple platforms.

Recognising that its customers were required to log into multiple platforms to access all information about their machines, Komatsu was driven to streamline and centralise all machine-related data into a single platform. This commitment led to the recent launch of myFleet, a one-stop-shop for heavy equipment fleet management.

As the national manager for ICT and Fleet Management at Komatsu, Steve Williams oversees many of the business’s information and communication technology (ICT) platforms, primarily in the construction markets. One notable platform is Komtrax, Komatsu’s remote monitoring system, which is provided at no cost with all new and Komatsu premium used equipment.

Williams specialises in data analytics, analysing data collected from Komatsu’s machines to identify opportunities for its customers to optimise both their operations and machine performance. “I also contribute to the development of new platforms for our customers, including the recently launched myFleet system,” says Williams. “Available to all Komatsu aftermarket account customers at no cost, myFleet simplifies and enhances the fleet management process.”

The myFleet platform was initially based on an internal Komatsu system, primarily used by those involved in onsite machine servicing for its customers. The company’s service technicians were encouraged to share the data gathered by myFleet with customers, to provide them with a comprehensive insight into the status of their machines. This led to high demand from many customers who inquired about accessing the system themselves.

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“Since the launch of myFleet, customers have provided overwhelmingly positive feedback, praising the convenience of having a single platform for all their machinery-related information,” says Williams. “They’ve reported improved efficiency, reduced costs, minimised downtime and streamlined operations.”

The myFleet platform provides a comprehensive overview of fleet details, encompassing Komtrax location, operational trends and fuel consumption. It also includes service reports detailing defects identified by Komatsu technicians during maintenance events, the latest fluid sample results with corresponding recommendations, and undercarriage inspections that Komatsu has completed on each machine.

“Consolidating this information into one platform empowers our customers to achieve a thorough understanding of their fleet’s past and future activities,” says Williams. “The system will show the customer the remaining days until scheduled or forecasted routine and periodic maintenance is due.”

“For instance, if a customer’s machine is due for a 500-hour service, the system will display this information in advance, giving them ample time to either purchase necessary parts for a self-service or to schedule a service appointment with Komatsu, which can be done through myFleet.”

The myFleet system offers construction businesses a valuable tool for minimising downtime, particularly in the area of planning. It provides visibility into upcoming service schedules, estimated based on their machine’s current usage profile, allowing customers to align their project planning accordingly.

“Nothing is more frustrating than being in the middle of a job and realising that one of your machines needs servicing, which of course takes that machine out of action and disrupts project delivery,” says Williams. “With myFleet, customers can forward plan to keep their fleet and operations running smoothly.”

Further assisting with planning, myFleet monitors and tracks machine health by collecting data from platforms like Komtrax. This data can alert owners to machine abnormalities (error codes), fluid sample results or defects identified during services. By monitoring each machine’s status in myFleet, businesses can proactively address issues before they escalate, reducing potential downtime.

While the construction industry still grapples with persistent low productivity challenges, myFleet empowers businesses with insights into a machine’s historical data, enabling them to seize opportunities for productivity enhancement. A great example of this is in regard to Komatsu’s Payload Meter technology – compatible with select machines – which measures the weight of each bucketload of material and the number of transitions a machine makes between two points. The myFleet platform seamlessly gathers payload data and presents it on the dashboard, offering insights into aspects such as a machine’s idle time and its operational workload. The business can then identify opportunities to modify the operation of the machine, or even the operation of the construction site, to increase the machine’s output and, as a result, enhance overall productivity and improve profitability. In the face of the soaring cost of living and escalating fuel prices, says Williams, this data also becomes a valuable asset for cost reduction.

“Another feature we provide through myFleet is benchmarking,” says Williams. “Using this information, our customers can compare their individual machine’s performance and workload against the rest of the Komatsu population, providing them with the means to discern whether there is room for improvement or if they meet industry standards.”

With sustainability emerging as a top priority in the industry, many construction companies are now monitoring their carbon emissions, particularly those produced from fuel usage. On the myFleet dashboard, businesses can access data not only on fuel usage but also on the carbon emissions generated by each machine.

“The capacity to review and analyse fuel consumption within myFleet holds considerable promise in these emission reduction efforts,” says Williams.

A majority of major telemetry and inspections data from machines is now fed into the myFleet application, making it a one-stop-shop for owners of Komatsu machines. The myFleet platform offers significant advantages to construction contractors of all sizes, from small, family-owned businesses with one or two machines to large-scale Tier 1 contractors with 100 plus machines in their fleet.

“We are committed to ongoing development of myFleet, continually adding new features and functions to support our customers on their business journey,” says Williams.

Gone are the days of construction companies having to use multiple platforms to manage their fleet. Komatsu’s ever-evolving myFleet system is redefining fleet management, pioneering a new era of simplicity and efficiency.

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